Q: How long will it take for my items to arrive?
A: You may receive your products within 3 to 13 days, including shipping time. Our production lead time takes 3 to 10 days, while shipping takes 3 to 12 days. To check all about our process, you can check our Production and Shipping Policy.
Q: What are the materials that you use?
A: We use high quality stainless steel material (316L surgical stainless steel) and 18k gold plating. Our gold plated jewelries lasts more than 10 years even if worn daily. All are 100% non-tarnish and hypoallergenic. Also, you don't need to worry about discoloration and fading.
Q: Where are you located?
A: We are located in Bacoor City, Philippines.
Q: Will I receive updates about my order?
A: Yes, all customers will receive an order confirmation, shipping notification, and tracking number. Please contact us at firstname.lastname@example.org if you don't receive one.
Q: Who can I contact if I have a problem with my order?
A: All inquiries can be forwarded to email@example.com or (0951) 334 9335.
Q: How can I pay?
A: We accept payments from credit and debit cards, GCASH, BDO, Paypal, LBC, Palawan, Cebuana, and Western Union.
Q: Do you have COD?
A: Yes. But, we ask for a 50% downpayment due to that the item is personalized to avoid cancellations.
Q: Were you ever featured on a TV Show before?
A: Yes! We were featured in Kabuhayang Swak na Swak and GMA's Unang Hirit :)
If you need anything else, you have product inquiries, order inquiries and more, please don't hesitate to reach out to us firstname.lastname@example.org or (0951) 334 9335 or click the message widget on the lower-right of the website.
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