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FAQ

FAQs

How much?

Please visit our website at www.printave.ph to view all products and their respective prices. Our pricing average from ₱899-₱1,599 with free engraving service available.

How to order?

There are two ways to order:


1. Via Website


Go to www.printave.ph, select a product, click shop now, choose color & size, click "personalize it" to add your customization, and proceed to checkout! 🥰


2. Via Messenger


If you are having a difficultly placing your order online, please fill out this form and send it to us via Facebook Page for fast processing 👇

Full Name:
Street Address:
BRGY:
CITY:
Province:
Zip Code:
Phone Number:
E-mail:
Order:
Photo/s:

💲PAYMENT METHOD💲
For online purchases, we accept Cash on Delivery, GCash, Bank Transfer, and debit or credit cards.

For in-store purchases, we accept cash and GCash only.

How long is the processing?

Online orders

  • Production processing takes 2 to 5 days, depending on order volume.
  • Shipping takes 2 to 3 days within Metro Manila and 3 to 8 days outside Metro Manila.

In-store orders

  • Processing takes 10 to 15 minutes per item.

Take note

  • Shipping time may vary depending on location, holidays, or unforeseen courier delays.
Do you accept Rush Orders?

Yes, we do accept rush orders.These can be shipped the same day or the next day via Lalamove. A ₱500 rush fee applies and this service is available within Metro Manila only.

If you wish to request a rush order outside Metro Manila, please message us at our fb page so we can check possible arrangements.

Is your shop legit?

Yes! We were featured in ABS-CBN’s Kabuhayang Swak na Swak and GMA’s Unang Hirit :)


You can also check our customer feedback and reviews here.

What material do you use?

We use high quality stainless steel material (316L surgical stainless steel) and 18k gold plating. Non-tarnish, hypoallergenic, and will never fade! 😊

Who can I contact if I have a problem with my order?

You can message on our facebook page or call 09352294961 during mall hours (Monday-Sunday, 10-10pm)

Where are you located?

Our physical store is located at SM North Edsa - Annex (Upper Ground) infront of EO.

Our stores are easily accessible, and our friendly staff will be happy to assist you with your personalized jewelry needs.

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Important: We only accept returns, refunds, remakes, or exchanges for issues caused by Printave Memories, such as receiving a damaged, defective, incorrect, or incomplete item. We do not accept returns due to change of mind, incorrect size selection, or other reasons not caused by our team.

To be eligible for a return, you must submit the following requirements to hello@printave.ph:

  • Item Ordered:
  • Date Ordered:
  • Date Received:
  • Reason for Return:
  • Photo/Video Evidence:

Our team will review the submitted photos/videos and determine whether the issue qualifies for a return, remake, exchange, or other appropriate resolution.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting and receiving approval for a return will not be accepted.

Damages and Issues

Please inspect your order immediately upon receiving it. Take clear photos or videos of the item and packaging, and contact us as soon as possible if the item is damaged, defective, incorrect, or has an issue caused by our team. This will allow us to properly evaluate the issue and provide the appropriate resolution.

Refunds and Personalized Items

Custom products, including personalized and engraved items, are non-refundable for change-of-mind reasons. However, if the item has a defect, damage, incorrect engraving, wrong item, or another issue caused by Printave Memories, you may request a remake or exchange by submitting the required information and evidence.

Refunds will only be considered for qualified cases where the issue is determined to be our fault.

If you have further inquiries regarding our return policy, please contact us at hello@printave.ph.